V&A Waterfront sought to put the power back in the consumers’ pocket by compressing all things V&A into the palm of your hand. The V&A WhatsApp chat bot enabled consumers to engage more with the information they need on a platform they love.
THE OBJECTIVES
Content in your pocket!
Provide the most relevant information
OUR SOLUTIONS
Google maps integration
Information hub
Cash Crusaders wanted to build a customer service platform where consumers could easily engage with the brand at a low cost. For Cash Crusaders, the customer service-oriented WhatsApp chatbot fuels engagement, furthers consumer education, promotes brand awareness, and ultimately leads to increased sales, streamlined communication and an amazing turn around time.
THE OBJECTIVES
Help answer 10,000 queries per month
Reduce calls & emails
OUR SOLUTIONS
Automated responses to FAQs
Store Locator
Lancewood cheese is one of South Africa’s most beloved food brands with a huge social media influence. Wanting to engage with their audience on an even more intimate level, Lancewood turned to WhatsApp to showcase their new range and increase sales all while rewarding their new fan base with a digital rewards.
THE OBJECTIVES
Drive Taste, Trials & Sales
Customer Acquisition
OUR SOLUTIONS
Voucher Distribution
Store Locator to Drive Footfall
Being at the heart of many South African meals, SASKO is a brand that connects communities as we share in the foods that unite us. SASKO chose WhatsApp for their #MzanziBread campaign where loyal consumers were given the opportunity to vote for their favourite Kotas, Gatsbys and Bunny Chows as well as receive the latest updates of SASKO activations and events by dropping their location pin.
THE OBJECTIVES
Brand Affinity
Rewarding consumers & connecting communities
OUR SOLUTIONS
Pin drop for latest SASKO activations and events
Consumer interaction by voting
Momentum wanted to build a WhatsApp platform where users will be able to engage with content that educates and creates awareness about cancer. The platform allowed Momentum to engage with consumers instantly.
THE OBJECTIVES
Drive awareness
Engage and educate consumers
OUR SOLUTIONS
WhatsApp as an information hub
Videos, infographics & links to educational content
Fruitree launched a below-the-line campaign for South Africa, Namibia, Botswana and Lesotho. Consumers were enticed to purchase participating Fruitree products and stood to win their share of weekly cash prizes by sending through their till slip. The solution will also allow for the campaign’s media and marketing to be communicated on the platform.
THE OBJECTIVES
Drive awareness
Media & Marketing Communication
OUR SOLUTIONS
Till slip verification
Deployment across 4 countries within Africa
